These General Conditions of Use indicated below regulate the access, navigation, and use of this site web. Therefore, in compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, we provide the data of the owner of the platform:

Alares Human Services S.A., (hereinafter, Vivofácil, European brand 018.644.795), is integrated into the Vivofácil Group, which is why the companies that make it up, as a whole, are joint controllers of the treatment. This means that companies can operate from several domains where websites are integrated, and these pages, in general, are under the same framework of common rules, guidelines and guidelines in the processing of personal data.

Weinform you that the following companies are integrated under the name of “Vivofácil":

Therefore, keep in mind that when you enter and interact with any of the referenced companies, you are doing so with all of them in terms of security, information, and privacy policies, as well as in the treatment and access of said information between them.

The user assumes responsibility for the use of the website. This responsibility extends to the registration that is necessary to access certain services or content. In this registration the user will be responsible for providing truthful and lawful information. As a result of this registration, the user can be provided with a password for which he will be responsible, committing to make diligent and confidential use of it.

The user undertakes to make appropriate use of the contents and services (such as chat services, discussion forums or newsgroups) offered through this website and including, but not limited to, not to use them to:

• engage in activities that are illicit, illegal, or contrary to good faith and public order.
• disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or violating human rights.
• cause damage to the physical and logical systems of Vivofácil , its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
• try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

Vivofácil reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attempt against youth or childhood, order or public safety or that, in its opinion, are not suitable for publication. In any case , Vivofácil will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

In case of breach by the user of these Conditions of Use, Vivofácil may make use of the rights and actions that assist it on such breach.

On the other hand, each time any of the services provided by Vivofácil is used, it will be subject to both the general terms and conditions and the particular conditions of the contracted service.

This website may use cookies to personalize and facilitate user navigation as much as possible. Cookies are only associated with an anonymous user and their computer and do not provide references that allow the user's personal data to be deduced. The user may configure their browser to notify and reject the installation of cookies sent by Vivofácil, without affecting the user's ability to access the Contents.

In addition, this website may store and make use of the IP addresses of its users to administer and track the use of the website as a whole. Vivofácil does not associate IP addresses with personally identifiable information.

For more information see our cookies policy.

This website may make available to user’s technical link devices, directories and search engines that allow them to access web pages belonging to and/or managed by third parties. These Linked Sites are provided solely as a convenience to visitors.

In no case will Vivofácil assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger, or participation of Vivofácil with the connected entities.

Vivofácil will direct all its efforts to keep this website active, ensuring its availability and correct operation. However, it is possible that access to this website may be momentarily restricted or suspended due to changes or maintenance that may be made in it, not deriving for Vivofácil any responsibility in this regard.

Therefore, Vivofácil and its licensors or agents are not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.

Vivofácil will not be responsible for delays or breach of its obligations assumed under these conditions, if said delays or breaches were due to force majeure or attributable to circumstances beyond Vivofácil's control , without prejudice to the right of the user to receive the product or the provision of the service within a reasonable time, or to receive the refund of the purchase in the event that the product could not be sent or Provide the requested services within a reasonable time.

Likewise, Vivofácil will not be responsible for losses of any kind that may arise as a result of carrying out a transaction through this website, including business losses of income (loss of profits).

If any clause included in these Terms and Conditions is declared totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these Terms of Use in everything else, considering such provision totally or partially not included.

Failure by us to require strict compliance by you with any of your obligations under these Terms or failure by us to exercise any rights or remedies that may be available to us under such contract or the Terms, shall not constitute a waiver or limitation of such rights or actions or indemnify you from such rights.obligations. No waiver by us of any particular right or action shall constitute a waiver of any other rights or remedies arising under the Terms.

The services offered through any of the web pages of Vivofácil are only available for provision in the Spanish peninsular territory, the Balearic and Canary Islands. Vivofácil will show on its website an updated information on the availability of the services offered. Even so, it is possible that a service, whose availability has been confirmed by Vivofácil, is not available for reasons not attributable to Vivofácil. In such cases, Vivofácil will inform the Client of this situation through how the Client has given consent to contact and will offer the following alternatives:

• The performance of the service in a period longer than initially indicated, prior agreement with the client, at no additional cost.
• The refund of the price charged within a maximum period of 30 days, since the Customer indicates that this is the chosen alternative, by the same payment method used at the time of payment of the service.

In accordance with the provisions of article 21 of Law 34/2002, of July 11, on services of the information society and electronic commerce, it is required that part of the information or communications we send you are in writing. By using this website, you agree that most of such communications with us will be electronic. We will contact you by email or provide you with information via notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

In order to guarantee the correct provision of the services offered, by accepting these terms and conditions of use, the client expressly consents to a possible transfer of the provision of the services offered between any of the companies mentioned in the first clause of the document.

These General Conditions are governed by the following agreement: the Intervening Parties agree that any dispute, discrepancy, question or claim resulting from the execution or interpretation of these conditions or related to them, directly or indirectly, will be definitively resolved by arbitration within the framework of the Arbitration Court of the Madrid Bar Association, which is entrusted with the administration of arbitration and the appointment of arbitrators in accordance with its Rules and Statutes.

Likewise, the parties expressly state their commitment to comply with the arbitral award that is issued. The arbitrator's award shall be final and binding on the parties who shall accept it without conditions. In the alternative and in the event that it is necessary, the parties submit, expressly waiving the jurisdiction that may correspond to them, to the Courts and Tribunals of the city of Madrid.

Vivofácil reserves the right to carry out without prior notice the modifications it deems appropriate on this website, being able to change, delete or add both the contents and services provided through it and the way in which they are presented or located on the web and access to them. The validity of the conditions will be based on their exposure and will be in force until they are modified by others duly published.